Our policies
Read these before you book. They start from the same promise: you are covered, you choose, and you can stop.
Undressing and draping
You are covered by a sheet or blanket the whole time. Only the part we are working on is uncovered, and it is covered again when we move on. The seated sessions are done fully clothed.
Pressure, consent and stopping
Our touch is light. Before we start we ask about pressure and any area you want us to avoid, and we check in as we go. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.
When to ask your doctor first
Please ask your doctor or care team before you book, and again if your treatment changes. If they have asked you to avoid an area, such as a port, a surgical site or skin that is sore or changing, tell us when you book and we will work around it. We do not diagnose, and we may ask you to check with your team before we begin.
Before your visit
Eat as you normally would and wear whatever is comfortable. Arrive a few minutes early to settle in the quiet room. Bring a blanket or cushion from home if it helps. A short intake comes first on the booking page, so please keep health details out of messages and emails.
Booking and deposits
Choose a length, a day and a time when you book, and the booking page shows the price before you confirm. We take no deposit.
Canceling and running late
Please give us 24 hours to move or cancel a session when you can. Treatment days change, so if you are unwell or an appointment runs over, call or text and we will move your session without question. A late arrival shortens the session so the next client still starts on time.
Children and companions
Massage is for adults. A child may come with you and wait in the quiet room with another adult, but not stay in the treatment room during your session. A caregiver or a friend is welcome to stay if you would like them there.
Patch tests and allergies
We use unscented oil or lotion, or none at all, unless you ask for a scent, and we can tell you every ingredient we use. Tell us about a sensitivity or an allergy on the booking page and we will bring something else.
Redos and refunds
If a session was not right, tell us within a week and we will look at it together.
Tipping
Tipping is optional and always appreciated. You can add it when you pay.
Questions about a policy?
Call or text and we will talk it through.